Shopify has a whopping 13,000+ apps. Many store owners feel like kids in a candy store when browsing the app store. These tools are enormously helpful — adding bundle builders, wholesale discounts, and more — but it’s not always easy to tell which ones you need. But does deleting a Shopify app cancel the subscription you had? How do you get rid of subscriptions you no longer use? Contrary to popular opinion, deleting a Shopify app doesn’t always cancel the subscription.
Does Deleting a Shopify App Cancel the Subscription Automatically?
Removing an app from your Shopify store only cancels your subscription if the developer bills you via Shopify. How can you tell?
Look at previous Shopify monthly statements. If the app is there, you’re good to go.
The tricky part of this question is that some app integrations use third-party billing platforms like Square, Chargebee, Braintree, or Chargify. In this case, the app developer usually has a specific process for unsubscribing.
Some Shopify store owners end up with a surprise when they discover recurring charges for apps they deleted months ago. To avoid this problem, it’s a good idea to look for in-app cancellation options first before deleting integrations in Shopify.
How Do You Cancel a Shopify App Subscription?
In reality, many apps are fairly easy to unsubscribe from. After all, the developers want to get good ratings in the app store, so they try to give current and past clients the best experience possible.
From Your Shopify Admin Dashboard
For apps billed via Shopify, canceling a subscription only takes a few minutes:
- Log into your Shopify account.
- Click on “Settings.”
- Choose “Apps and Sales Channels” on the left side of the screen.
- Next to the app you want to delete, click “Remove.”
- In the popup window, confirm you want to remove the app and click “Delete.”
That’s all there is to it!
Common In-App Cancelation Options
Every developer approaches subscriptions differently. Sometimes, unsubscribing is as easy as clicking a button and confirming your choice.
The process usually looks something like this:
- 1. In the app, go to Settings or Account Administration.
- 2. Scroll to a section called My Subscription or Manage Subscription.
- 3. Look for a link that says “Cancel my subscription” or “Turn off recurring billing.”
- 4. Confirm that you really want to cancel.
Sometimes, you can indicate the reason why you’re canceling, such as “It’s too expensive” or
I don’t need it anymore.”
The Developer’s Website
If you can’t find any cancelation options in the app, you may need to visit the developer’s website. This is usually only the case if you needed to make an account and provide your billing information before signing up for the app.
As a last resort, you can also reach out to the developer’s customer support team. Any app team with a good reputation wants you to return in the future. Customer support should help you unsubscribe quickly and smoothly.
We Can Walk You Through Deleting Shopify Apps or Canceling Subscriptions
At StayTuned Digital, our team is friendly and helpful. Over the years, we’ve helped a lot of business owners who wanted to switch from an old app to one of our cutting-edge Shopify integrations. Contact us for help managing your store, including learning how to delete Shopify apps and cancel subscriptions.